KUALA LUMPUR, Nov 5 — Petron and Chevron, which operates the Caltex brand, have begun making goodwill payments to motorists whose vehicles suffered engine damage following complaints of contaminated RON95 petrol, the Dewan Rakyat was told today.
Domestic Trade and Cost of Living Minister Datuk Armizan Mohd Ali said the compensation measures were initiated on a goodwill basis for verified complaints while investigations into the incidents continued.
“Caltex and Petron have initiated customer recovery programmes offering compensation on a goodwill basis based on established criteria, without any admission of wrongdoing or liability at this stage.
“Payments will be made to customers who have submitted complete complaints with valid supporting documents,” he said during the Minister's Question Time.
Armizan was responding to Kuala Krai MP Abdul Latiff Abdul Rahman's query about the Chemistry Department's findings on RON95 samples collected from five states and oil depots, as well as measures to restore consumer confidence and compensate affected motorists.
On the investigation, he said a preliminary analysis of 43 petrol samples by the Chemistry Department found no evidence of water contamination.
An initial report on Thursday (October 29) showed water content below 0.05 per cent, the laboratory’s minimum reportable detection limit.
“The remaining samples are still being analysed, and a full report will be issued once the department completes its tests.
“The immediate focus was on detecting water contamination, but none has been found so far. We are now examining the possible presence of other foreign substances and the fuel formulation during the period concerned,” Armizan said.
Approximately 262 RON95 petrol samples have been collected from eight states and three oil company depots since complaints first emerged on October 3.
Both companies also sent samples to their own laboratories, including overseas labs, for further testing.
“Although the findings are not yet conclusive, the issue does not appear to affect the entire supply chain but rather fuel supplied during a specific period,” he said.
The minister emphasised that the incidents are not being treated as isolated cases, despite being concentrated in certain locations and periods, particularly in Kedah and Penang.
He added that some affected petrol stations remained closed.
To prevent similar incidents, the ministry is benchmarking Malaysia's fuel quality standards and supply chain monitoring practices against those of Singapore, the United Kingdom, and Australia.
Armizan said motorists dissatisfied with the compensation offered could pursue other avenues, including lodging formal complaints with the ministry, filing civil suits, or referring their cases to the Tribunal for Consumer Claims Malaysia.
