By Suhaila Shahrul Annuar
SHAH ALAM, Oct 12 — Over 70 per cent of the 362 reports received by the KDEB Waste Management Sdn Bhd (KDEBWM) via WhatsApp have been resolved.
Its managing director Ramli Mohd Tahir said the remaining 30 per cent of the reports or complaints were submitted from September 16 onwards and are currently under process to ensure whether it is under its jurisdiction or other agencies.
“Not all the 362 complaints are under the jurisdiction of KDEBWM, but if it is, the matter would be addressed within 24 hours of the report being lodged.
“We have received many reports that are out of our hands such as those involving drains with a width of more than 1.5 metres, the monsoon drains, ditches, rivers and also clogged or damaged residential drains,” he said when contacted by SelangorKini.
Ramli added that the unrelated reports would be channelled to the relevant agencies or departments for further action.
The public is urged to lodge reports on clogged drains through the KDEBWM WhatsApp channel at 019-274 2824.
The hotline was set up as a measure to ensure a good drainage system and in preparation to face the floods in November as forecasted by the Malaysian Meteorological Department.
