PUTRAJAYA, Sept 21 — Electronic Know Your Customer (eKYC) service providers are updating their systems to recognise the design and features of the new-generation MyKad for identity verification.
The National Registration Department (JPN) said that this step was taken after some new-generation MyKad holders faced difficulties performing identity verification via the eKYC system.
Several engagement sessions have been and are being conducted with relevant agencies and eKYC service providers to address the issue and ensure the identity verification process runs smoothly for the public.
"JPNhas provided the necessary information and is monitoring the implementation of the updates to expedite the system integration process," it said in a statement today.
While waiting for the update to be completed, JPN advised users facing issues with eKYC verification using the new generation MyKad to consult their institutions or service providers for alternative verification methods.
It added that the new generation MyKad, officially issued on Thursday (September 17), features improvements in structure, design, technology, and security to better protect citizens' identities.
"The adaptation of the eKYC system by service providers is part of the transition process to support the usage of the new card," JPN said.
The department will continue to monitor update progress and collaborate with relevant agencies and service providers until the system is fully updated.
"JPN’s priority is to ensure the transition to the new generation MyKad is carried out smoothly without compromising public convenience in accessing services requiring identity verification," it concluded.
Agencies and eKYC service providers requiring further information or clarification on the features of the new generation MyKad can contact JPN via email at commandset@jpn.gov.my.
