PUTRAJAYA, Sept 14 — The Home Ministry (KDN) wants its agencies to use AI in their core functions to improve productivity, efficiency and service delivery to the public, said Home Minister Datuk Seri Saifuddin Nasution Ismail.
He said the move is part of the “AI for KDN, KDN for AI” approach developed by the ministry over the past three years, with 75 per cent of KDN personnel now ready to adopt and use AI.
He said the next step was to help agencies translate the approach into their respective core functions, with the leadership of each agency responsible for driving its implementation to make work easier and faster.
“We have three years to help agencies under KDN start translating this into their core functions. The leadership of each agency must then drive this approach in terms of implementation to make things easier and quicker,” he told reporters after KDN’s monthly assembly here today.
Saifuddin Nasution said an example of AI use in PDRM is the preparation of drafts of investigation papers, given that police receive 400,000 reports every month.
He said AI could be used to draft investigation papers before it is reviewed and verified by inspectors for submission to the Deputy Public Prosecutor (DPP).
Meanwhile, Saifuddin Nasution said KDN today launched “AI Digital Human”, another ministry initiative to use AI technology in interacting with the public.
He said the AI Digital Human would allow the public to make enquiries related to KDN in various languages, making dealing with the ministry easier and more user-friendly.
“Ask in Mandarin, Arabic, Japanese; just ask. The AI can answer all of them,” he said.
Earlier, in his speech, Saifuddin Nasution said the use of AI is a necessity for the ministry to ensure the technology is fully utilised in public service delivery.
He said KDN had previously become the first ministry to use AI to prepare initial drafts of responses to questions from MPs during Dewan Rakyat sittings, before the answers were reviewed and verified by ministry officers.
Saifuddin Nasution said AI use could also be expanded in PDRM services, including through kiosks at strategic locations such as airports to help foreign tourists lodge police reports in their respective languages.
“We cannot just sit by and let others use AI. Learn it and use it. We have to embrace it,” he said.
Besides AI Digital Human, he also launched the Volunteer Corps Department (RELA) Anti-Corruption Strategies (RACS) and the RELA Security and Operations Control Manual.
On RACS, he said the strategy was important to ensure integrity is given due attention among RELA members.
