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Australia's Albanese raises deadly Optus emergency call outage with Singapore PM

8 Oct 2025, 2:21 AM
Australia's Albanese raises deadly Optus emergency call outage with Singapore PM

SYDNEY, Oct 8 — Australian Prime Minister Anthony Albanese said he had raised the recent deadly outage of Singtel-owned Optus's emergency call number with his Singaporean counterpart Lawrence Wong in a bilateral meeting held in Canberra today.

Two back-to-back outages of the emergency '000' number last month have intensified scrutiny of Optus, Australia's second largest telecom operator.

The outages occurred less than a fortnight apart and affected thousands, with the first glitch linked to four deaths because customers were unable to get timely aid.

"I raised the issue, and we had a discussion. I thank Prime Minister Wong for the condolences he offered to the families and his support for strong follow-up action," he said at a joint press conference after the meeting.

On his part, Wong said he expected Optus and Singapore Telecommunications, majority owned by Singapore's state-run Temasek Holdings, to act responsibly, comply fully with Australian laws, and cooperate with the ongoing inquiry.

"I understand fully the anger, frustration, and outrage at what has happened because if this were to have happened in Singapore, I would feel the same. So from that point of view, we understand the sentiments," he said.

Singtel boss Yuen Kuan Moon met with the Australian authorities last week, amid calls from some analysts and lawmakers for Optus chief executive officer Stephen Rue to resign and Optus to be stripped of its operating licence.

Albanese and Wong also entered into an agreement that they said would deepen the defence ties between the two countries.

"We will enhance our respective militaries' reciprocal access to defence facilities in Australia and Singapore.

"This will include expanded access for the Australian Defence Force in Singapore in support of its regional presence and increased access for the Singapore Armed Forces to training areas in Australia," a joint statement released after the meeting said.

Both nations will also broaden cooperation in trade and investment to support their commercial interests in each other's economies.

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