SEPANG, July 19 — Travellers at the Kuala Lumpur International Airport (KLIA) Terminal 2 have had to endure long queues today, thanks to a global tech outage that has affected airports around the world.
Checks by Bernama found that passengers had to check in through counters after self-check-in kiosks were inoperable.
It is understood that the congestion in KLIA Terminal 2 started at 1.30pm, and airport staff have been busy assisting passengers to check in at counters to obtain their boarding passes.
The KLIA Terminal 2 has also announced that every international passenger was required to undergo security and Immigration checks as usual, even with the tech outage.
Passenger Ikhwan Ibrahim, 45, who is headed to Kota Bharu, Kelantan, said the outage caused him to have to queue for over an hour.
“The line to get a boarding pass is really long as the system is down,” he said, while fellow traveller Ainor Azman, 25, expressed disappointment in not being able to check in for the flight to Kuala Terengganu this afternoon.
“Many queued up to check in due to the system being down. The airline informed us to check in first,” said Ainor, who had been at the airport since 3pm.
Meanwhile, low-cost carrier AirAsia said there were no flight cancellations even though there was a disruption with its internal system.
Checks at KLIA Terminal 1 revealed that the KLIA Transit and Express service was operating as usual, and passengers were being asked to obtain their tickets at the counter.
In a statement posted on social media, KLIA Ekspres said that customers were unable to purchase tickets via its app, website, or digital wallets due to the tech outage and advised them to buy the tickets at the counter.
Malaysia Airports Holdings Bhd services have not been affected by the global outage that has disrupted travel in Europe, the United States, and Australian airports.
Earlier today, it was reported that key institutions such as airlines, banks, media outlets and hospitals in several countries were affected by a mass cyber outage involving a critical issue with the CrowdStrike Falcon Sensor update.
CrowdStrike Holdings Inc. is an American cybersecurity technology company based in Austin, Texas. It provides penetration workload and endpoint security, threat intelligence and cyberattack services.
— Bernama
