SHAH ALAM, Nov 26 — Pengurusan Air Selangor Sdn Bhd is strengthening its enforcement and monitoring strategies to combat water theft, one of the main contributors to rising non-revenue water (NRW) levels.
Its chief executive officer Adam Saffian Ghazali said the measures include technical audits and regular inspections in high-risk areas to ensure that all water usage activities remain within legal and regulated limits.
Approximately 182 water theft cases were recorded across Selangor, Kuala Lumpur, and Putrajaya, involving losses exceeding RM2.9 million and an estimated 966,826 cubic metres of water.
"These cases involve various categories of premises, including commercial, industrial, and residential. Most were detected through internal monitoring and public complaints.
“In addition to technical audits, digital monitoring using pressure and flow detection systems is also carried out to identify abnormal usage, alongside community cooperation through official complaint channels like 15300 and the Air Selangor app,” he told Media Selangor.
Adam added that water theft not only increases NRW levels but also raises operational costs and reduces the efficiency of the water supply system.
"Furthermore, it causes low water pressure for legitimate users in surrounding areas and damages pipe infrastructure due to illegal connections that do not comply with Air Selangor’s technical specifications.
“We do not compromise on any illegal connections and will continue to take firm action with relevant agencies to ensure a sustainable and equitable water supply for all consumers,” he said.
Air Selangor also works closely with the National Water Services Commission (SPAN), the Royal Malaysia Police (PDRM), and the local authorities in enforcement operations to curb water theft.
The strategic collaboration ensures that every operation adheres to regulations and safety standards, while enhancing the effectiveness of on-ground action against offenders.
