SUBANG, July 23 — Relevant parties should have offered AirAsia Group compensation following the global information technology (IT) outage, said Capital A Bhd chief executive officer Tan Sri Tony Fernandes.
He said they needed to be responsible for Friday’s (July 19) situation, which affected the airline service.
“The principle is that if we do something wrong, we must compensate. We, other airlines, and other businesses lost a lot.
“They should offer us compensation, and right now, we have to wait and see,” Fernandes told the press after launching AirAsia’s operations at the Sultan Abdul Aziz Shah Airport in Subang today.
On Friday, major institutions, including airlines, banks, media channels, and hospitals in several countries, were reportedly affected by the global IT outage linked to CrowdStrike Holdings Inc., an American cybersecurity technology company that provides endpoint protection, threat intelligence and cyberattack response services.
In a LinkedIn post on Saturday (July 20), Fernandes said the global IT outage has caused airlines to lose millions in revenue and has created chaos in people’s lives due to system failure.
In his speech, he noted that ticket sales and four cancelled domestic flights were among the losses that AirAsia faced following the incidents.
It was reported that AirAsia’s operations stabilised at Terminal 2 of KL International Airport on Saturday and resumed its online check-in operation at 2pm on the same day.
The low-cost airline manages over 168,000 passengers on 941 flights across its seven Air Operator's Certificates, which include AirAsia Malaysia, AirAsia Philippines, AirAsia Indonesia, Thai AirAsia, AirAsia Cambodia, AirAsia X, and Thai AirAsia X.
— Bernama
